FAQ
How long will it take for my order to arrive?
Please allow 15 - 21 days for your order to arrive from the date of order processing.
Due to health and safety measures we're taking to protect our employees in our Order Processing and Fulfilment Warehouses, orders may be delayed. We really appreciate your patience!
Visit our site for the latest shipping guidelines by country/region.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
I've ordered Express Shipping. How long will it take for my order to arrive?
Please allow 10-15 days for your order to arrive from the date of order processing. Shipping times commence from the date your order is processed, rather than the date of ordering.
Due to health and safety measures we're taking to protect our employees in our Order Processing and Fulfilment Warehouses, orders may be delayed. We really appreciate your patience!
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
Where is my order coming from?
We have Fulfilment Centres in the United Kingdom, the United States, and China. The majority of our stock is held in China.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
The tracking for my order is not working. Can you help?
OOPS! Sorry that the tracking is not working for you!
You can try tracking your order via the Royal Mail Tracking website or via a third party tracking service such as Parcel App.
Due to health and safety measures we're taking to protect our employees in our Order Processing and Fulfilment Warehouses, orders may be delayed. We really appreciate your patience!
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
How much does shipping cost?
Our competitive shipping prices can be found on our site, and vary from country to country.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net )
Will I be charged a customs charge?
Any customs charges are applied at the discretion of the carrier and local laws, all customs charges will be payable by the customer and will not be covered by Ultamodan. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net )
Can my order be shipped overnight?
Sorry! At this stage we can't provide overnight shipping but would love to be able to provide this service in the future!
If you require further assistance, please get in touch with our customer support team by email on ( contactus@nporium.net )
Has my order been placed correctly?
Once your order is placed, we will send you a confirmation email.
If you have not received one, please check your junk or spam folders to see if it's ended up there.
If you still can't find one, please contact us by clicking on the chat button below or send us an email on ( contactus@nporium.net )
What is the status of my order?
You can contact us via the online chat function
If you need further assistance please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
What payment methods are accepted?
We accept lots of payment methods, depending on the country location:
- Visa
- Mastercard
- PayPal
You can find these listed at the bottom of our Home Page.
Need more help? Please contact us by clicking on the chat button below or send us an email on ( contactus@nporium.net ).
Can I have another discount code?
Absolutely!
You can subscribe and receive a one-off 15% discount code.
If you’ve already subscribed, why not use our current discount code:
GYMPOWER5
To receive fabulous savings on your order!
Need more help? That's what we're here for!
Get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
Can I cancel my order?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately, this means we will be unable to cancel your order, as it’s already being processed at our Fulfilment Centre (literally within seconds!).
You’ll need to place another order or return any unwanted items.
If you require further assistance, speak to our Customer Support Team by clicking on the chat button below.
Can I amend my order?
Absolutely!
If your order has not yet been sent, we can change the size, colour, address or upgrade your order to our express service.
Simply contact us by clicking on the chat button below and our customer support team, will be happy to help!.
Alternatively, you can send us an email on ( contactus@nporium.net ) .
How long will it take for my order to arrive?
Please allow 15 - 21 days for your order to arrive from the date your order is processed.
Due to health and safety measures we're taking to protect our employees in our Order Processing and Fulfilment Warehouses, orders may be delayed. We really appreciate your patience!
Our shipping guidelines by country / region can be found on our site
If you need further assistance please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
Why didn’t I receive an order confirmation?
It may be that you have not used an email address or mobile number on your order or it's been entered incorrectly.
Please check your junk or spam folders to see if it's ended up there.
If you still can't find one, speak to our Customer Support Team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
My discount code isn’t working
You can only use each discount code once and have one discount code per order.
If there is an automatic discount applied across all products on our site, individual discount codes will not work.
However, it does mean you've already received another FABULOUS discount!
To get another discount code, check out the Article ‘Can I have another discount code’ for our current fabulous discount!
If you require further assistance, speak to our Customer Support Team by clicking on the chat button below or send us an email on ( contactus@nporium.net ).
How do I return my order?
Fast & easy returns with GymWok Global!
Too big? Too small? It's ok to change your mind!
If you’re not completely satisfied, you can return your products within 30 days. You can return any product, as long as it’s in unused, unworn, unwashed and with tags attached (if applicable).
We hope you are happy with your items from Ultamodan, but if you would like to return an item or place an exchange just speak with our customer support team by clicking on the chat button below.
What should I do if I receive a faulty or damaged item?
Oh no!
In the rare event of receiving an item that does not meet your expectations, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ).
Explain the issue with the product.
Add one or two photos of the faulty or damaged item.
Our Customer Support Team will get straight back to you and resolve the issue as soon as possible.
How long do I have to return my order?
Not entirely satisfied? No problem!
You can return your item to us within 30 days of receiving it.
Too big? Too small? It's ok to change your mind!
If you’re not completely satisfied, you can return your products within 30 days. You can return any product, as long as it’s in unused, unworn, unwashed and with tags attached (if applicable).
We hope you are happy with your items from GymWok, but if you would like to return an item or place an exchange please get in touch with our customer support team by clicking on the chat button below.
I haven't received my refund. When will it be processed?
Once your returned order has been received, inspected and processed we will refund you via the same method you paid for your order.
It can take between 15-21 business days from receipt of your return for your refund to be processed.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below.
How will my order be refunded?
Your refund will be returned to you via the same method you used to pay for your order.
Once your refund is processed the refund will reflect in your account within 5-7 business days.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below.
Can I exchange my order?
Of course!
Just place a new order for the item(s) that you require and return any unwanted items to us for a refund. We will not refund any shipping costs.
You can return your products within 30 days, as long as it’s unused, unworn, unwashed and with tags attached (if applicable).
Get in touch with our customer support team by clicking on the chat button below and we'll help!
I received the wrong item. How do I exchange it?
Oh no!
In the rare event of receiving an incorrect item, please get in touch with our customer support team by clicking on the chat button below or send us an email on ( contactus@nporium.net ) .
Let us know your order number and email.
Enter your order number and email.
Explain the issue with the product.
Add one or two photos of the item.
Our Customer Support Team will get straight back to you and resolve the issue as soon as possible.
Have you received my return?
Once we have received your return, we will send you an email to let you know!
If your return tracking indicates we have received your return and you have not yet received a notification from us, speak with our customer support team by clicking on the chat button below.
Should I use a tracked service to send my return back?
Returning an item, we recommend using a shipping service that can be tracked to send your order back to us.
If shipping an item over £70.00 we recommend purchasing shipping insurance.
In the rare event that your return is lost in transit, we would be unable to refund items that are not received.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below.
I don't know my size. Can you help?
We sure can!
Each product also has it's own sizing guide, you can find measurements below the product photos on each item.
If you require further assistance, please get in touch with our customer support team by clicking on the chat button below.
My item does not fit. What do I do?
Too big? Too small? It's ok to change your mind!
We hope you are happy with your items from GymWok, but if you would like to return an item or place an exchange just speak to our Customer Support Team by clicking on the chat button below, provide your order number and the item(s) you would like to return, and we'll let you know how to return or exchange your order!
If you’re not completely satisfied, you can return your products within 30 days. You can return any product, as long as it’s in unused, unworn, unwashed and with tags attached (if applicable).